校园商店|网上书店

1.  什么是存取码?
An access code is a multi-character code that functions as a key to gain access to an e-textbook or other digital learning materials. 访问码可以在教科书包、印刷本或电子邮件中提供. An access code is typically used in Brightspace or on a specified website operated by either the e-textbook's publisher or a third-party platform (e.g.， Labster等.).

2.  我的班级需要访问码吗?
在大多数情况下，是的. 如果标记了访问码 Required 在校园网上书店买, 你的成绩至少有一部分与在线内容有关或来自在线内容. 如果标记了访问码 Optional 在校园网上书店买, it generally means the material is supplementary to the lesson plan and will enhance your overall understanding of the course material.

3. 我如何购买发行商访问码?
您可以通过eccampus在线书店购买访问码  http://monroeccc.ecampus.com/.  要登录网上书店，你需要你的 学生电邮地址 and password 为您的学生电子邮件帐户.  电子邮件帐户协助, 请致电(734)-384-4255与测试中心帮助台联系, 信息系统帮助台，电话:(734)-384-4234或点击此链接 http://z26yj.web-sitemap.ycmyyy.com/email. 如需进一步协助浏览校园网上书店，请参阅 校园说明文件 了解一步一步的指导方针或联系734校园商店.384.4140. 一旦你的购买完成, all digital material is available in the Digital Bookshelf in your 校园网上书店 profile. 数字课程材料通常在购买后两小时内即可获得.

4. 购买密码后，我应该怎样做?
最好的起点是你的MCCC Brightspace课程. Instructors typically post instructions for accessing their specific publisher materials within the course syllabus or in the Brightspace course "Content" area. 为了回报目的, it is strongly recommended that any digital content not be accessed until after you are sure that you will be continuing in the course. 有关完整的校园网上书店退货政策，请参阅 http://z26yj.web-sitemap.ycmyyy.com/bookstore.

5.  有关于使用访问码的教程吗?*
以下是一些最受欢迎的发行商的视频教程:

• 圣哲(Mindtap, SAM): http://www.youtube.com/watch?v=dWA803SrgVM
• 培生(MyMathlab、MyEconlab): http://support.pearson.com/getsupport/s/article/MyLab-Mastering-for-Brightspace-Student-Registration-and-Sign-In
• 威利(WileyPlus): http://www.youtube.com/watch?v=TD2IBgPzeiE
• McGraw-Hill: http://www.mheducation.com/highered/support/connect/first-day-of-class/d2l.html 

*Always check first with your instructor or the course syllabus for specific instructions related to publisher content and registration. Also, check the Course Information Form for blended and online courses for any information related to your textbook and access code: 

• http://z26yj.web-sitemap.ycmyyy.com/online-courses/fall 
• http://z26yj.web-sitemap.ycmyyy.com/online-courses/winter 
• http://z26yj.web-sitemap.ycmyyy.com/online-courses/summer 

6. 您是否在任何课程中使用圣智无限?

一个Cengage无限访问代码可以用于多个类.  If you are taking several classes and see Cengage Unlimited as one of the options for a required text, you only need to purchase one code and it will provide access to all the materials for those courses.  此外，任何课程材料的租金为7美元.通过您的圣信档案.  点击“购买选项”选项卡.  You will have to provide your shipping address and the publisher will ship it directly to you.

Cengage支持和虚拟办公时间信息

7. 你是否购买了培生课程的“组合”访问码?

对于提供“组合”门禁卡的课程, this includes a free copy of the book that can be requested through your publisher profile.  点击“购买选项”选项卡，然后选择“兑换预付纸质书”.  You will have to provide your shipping address and the publisher will ship it directly to you.

8.  如果我的访问码有问题，我该怎么办?

所有出版商都为他们的学习产品提供学生技术支持. 以下是主要出版商的学生支持页面的链接, 以下是与发行商客户支持合作的建议:

• Cengage: http://cengage.force.com/s/login/ or call 800.354.9706
• Elsevier: http://service.elsevier.com/app/phone/supporthub/uselsevierhealth/ or call 800.222.9570 
• Pearson: http://support.pearson.com/getsupport/s/contactsupport or call 866.264.0620 
• Wiley: http://support.wiley.com/s/contactsupport or call 866.264.0620
• McGraw-Hill: http://www.mheducation.com/highered/contact.html or call 800.331.5094 

联系出版商客户支持的提示:  

• 如有可能，请在非繁忙时间联络出版商.e.早上8-11点.m. or 2-4 p.m.). 如果可能的话，避免在中午和下午5点打电话.m. 
• 一定要从发行商的技术支持代表那里获得事件票号. 写下你的事故单号，以便于后续电话查询, if necessary, 或者和你的老师分享, mcc电子学习部, etc.  
• 打电话、聊天等. 与发行商技术支持代表联系, be kind, 但也要坚定——不要离开电话, chat, etc. without them understanding your issue and providing some timeframe for follow-up or resolution.  
• Don’t be afraid to ask to speak to a manager if you feel the publisher support person isn’t helping you.  
• Don’t accept it if the publisher support person tells you the problem is with the college’s LMS (i.e.Brightspace). Again, don’t be afraid to ask to speak to a manager if you feel the support person isn’t helping you.

9. 访问码的一些典型问题是什么?  

• 一名学生使用个人电子邮箱(提示:始终使用您的MCCC学院电子邮件帐户创建您的出版商帐户).  
• 学生输入错误的电子邮件地址 
• 一个学生使用另一所大学的电子邮件使用旧的出版商帐户

10. 我可以到中冶咨询公司哪里寻求有关我的访问码的帮助?
If you’re having an issue with your publisher access code, first check with your instructor. 接下来，您可以访问创始人大厅的学生成功中心，获得一对一的帮助. 此外，您可以拨打734联系电子学习帮助台.384.4328请求额外援助.

在校园商店购买物品的退货政策

• 所有退货都需要现金收银收据.
• FULL REFUND is given for any unopened items in like new condition in original packaging with tags attached within two (2) weeks of the purchase date.  快速学习参考指南是
• 退款以与付款相同的形式发出.  通过支票购买需要10个工作日的等待期才能收到现金退款.  用信用卡购买需要信用卡处理退货.

Returns of course materials sold or rented through the 十大外围app Online Bookstore will be accepted by eCampus.在书籍发货后或课程开始日期后的30天内，以较晚者为准. 对于开学晚的课程, 书籍可以在课程开始日期后15天内归还. All returns must have a Return Merchandise Authorization number to ensure the returns process is completed successfully.  A Return Merchandise Authorization number is generated when students complete a return via My Account in their eCampus profile..  退货原因可能包括取消课程，改变主意，订单执行错误等. Returns may be sent back by the student or through the campus store with no restocking fee but are subject to the return shipping charge.

Digital course materials are only eligible for return so long as the content has not been accessed, 赎回/打开. 如果打开/访问, digital textbooks may still qualify for a return if certain conditions are met; digital textbook was purchased within the last 2 weeks, 20%的数字教科书没有被浏览或印刷, 数字教材必须处于在线模式(不能处于离线模式). 兑换/打开的课件代码也会根据具体情况进行评估, 退回的批准将由出版商决定. 数字内容包括在线课件, 数字门禁卡, 打印门禁卡, 及数码教材.  联系校园客户服务部门询问是否可以退款.

如需退还租金，您可到校园商店办理退还手续或前往 十大外围app网上书店(校园).com) 并选择“回租”. Sign in to your My Account eCampus profile and select Return My Rental for Free and follow the prompts from there for the packing slip and return label.

以避免任何更换费用, 请确保您的租赁包裹在租期结束前与UPS一起运输.

根据租赁条款和条件, your credit/debit card on file will be charged the fair market value for a copy of the rental item(s) that were not returned by the due date. 这使得eccampus可以替换库存中的物品.

如果您的物品被检查到校园仓库内的库存 到期日1-14天，他们会退款的 75 percent 这本书的全部责任. 如果你的物品被检查到他们的仓库库存之内 到期日的15-30天，学校将退款 50 percent 充满电的时候.

超过到期日30天后 这些东西还没有托运， 他们不再有资格获得退款. 如果你不再需要这本书，而它已经过期30天了, 我们建议您访问eccampus网站, www.ecampus.com，并选择“出售您的书籍”，可能会出售您的物品。. 你也可以考虑把它们列在 www.ecampus.com/mp.

你也可以保留这些书，因为在费用处理后你确实拥有它们. Contact the eCampus Customer Service Department with additional questions about rental return charges or concerns.

Can I use financial aid/sponsorship awards for textbooks and laptops on the Online Bookstore?
退房时，您将获得已授予您的援助.  选择您的付款方式，并使用这些资金购买.  Any remaining funds can also be used in the Campus Store for supplies, excluding Spiritwear.  关于网上书店中显示的经济援助资金的任何问题或问题, 请联系校园商店寻求帮助，电话:(734)384-4140.

我在哪里可以买到我可能需要的用品?
Supplies are available in the Campus Store during our open hours or on the website link below.

http://bookstore.ycmyyy.com/

如果我有问题，我该打什么号码?
上午8点30分之间拨打eccampus客户服务电话:(859)209-6958.m. and 6 p.m. 周一至周五或MCCC校园商店(734)384-4140上午8:00之间.m. and 4:30 p.m. 星期一至星期五.

随时在网上出售你的书! ECampus provides a prepaid UPS shipping label to ship books and offers four flexible payment options: PayPal, Check, 直接存款, 和店内积分. http://monroeccc.ecampus.com/